Customer Care & Privacy

Last Updated: November 3, 2023

 

This Privacy Policy governs the manner in which Mintsignia collects, uses, maintains, and discloses information collected from users (each, a "User") of the Mintsignia website ("Website"). This Privacy Policy applies to the Website and all products and services offered by Mintsignia.

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PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Website. Users may be asked for, when appropriate, name, email address, mailing address, phone number, and payment information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website-related activities or placing orders.

 

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users' means of connection to our Website, such as the operating system, internet service providers, and other similar information.

 

WEB BROWSER COOKIES

Our Website may use "cookies" to enhance User experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Website may not function properly.

 

HOW WE USE COLLECTED INFORMATION

Mintsignia may collect and use Users' personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.

• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• To send periodic emails: We may use the email address provided by Users to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

HOW WE PROTECT YOUR INFORMATION

Our business is hosted on the Wix.com platform. They provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

COMMUNICATION

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our business, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

 

CHANGES TO THIS PRIVACY POLICY

Mintsignia has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

 

YOUR ACCEPTANCE OF THESE TERMS

By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

 

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at jodisinclair@mintsignia.com.